Privacy Policy

Introduction

DeepGrid is committed to protecting your privacy and ensuring the security of your personal data. This privacy policy explains how we collect, use, store, and protect information you provide when using our data analytics services or visiting our website.

This policy applies to all individuals who interact with DeepGrid, including website visitors, clients, and project stakeholders. We comply with the Malaysian Personal Data Protection Act 2010 (PDPA) and maintain high standards for data handling.

Information We Collect

Personal Data

We collect the following types of personal information:

• Contact information: name, email address, phone number, business address
• Professional information: job title, organization name, department
• Communication records: inquiries, correspondence, meeting notes
• Project-related information: business requirements, data samples provided for analysis

Automatically Collected Information

When you visit our website, we may automatically collect:

• Technical information: IP address, browser type, operating system
• Usage information: pages visited, time spent, navigation patterns
• Device information: device type, screen resolution

Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality and understand usage patterns. For detailed information about our cookie practices, please refer to our Cookie Policy.

How We Use Your Information

We use collected information for the following purposes:

Service Delivery

• Providing data analytics services and consultations
• Communicating about projects, deliverables, and timelines
• Processing inquiries and responding to service requests
• Delivering project documentation and training materials

Business Operations

• Managing client relationships and contracts
• Processing payments and maintaining financial records
• Improving our services based on feedback
• Conducting internal business analytics

Legal Compliance

• Complying with Malaysian legal and regulatory requirements
• Maintaining records as required by law
• Responding to legal processes and government requests

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: You have provided explicit consent for specific processing activities
• Contract Performance: Processing is necessary to fulfill our service agreements with you
• Legitimate Interest: We have legitimate business interests that do not override your privacy rights
• Legal Obligation: Processing is required to comply with Malaysian laws and regulations

Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

Service Providers

We work with trusted third-party service providers who assist with:

• Cloud storage and data hosting
• Email communication services
• Website analytics platforms
• Payment processing

These providers are contractually obligated to maintain data security and use information only for specified purposes.

Legal Requirements

We may disclose information when required by Malaysian law, court order, or government regulation, or when necessary to protect our legal rights or the safety of others.

Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments and updates
• Employee training on data protection practices
• Incident response procedures for security breaches

While we take reasonable precautions, no method of transmission or storage is completely secure. We cannot guarantee absolute security of your data.

Data Retention

We retain personal data for the following periods:

• Client Data: Duration of business relationship plus 7 years for regulatory compliance
• Contact Inquiries: 2 years from last communication
• Website Analytics: 26 months
• Marketing Communications: Until consent is withdrawn

Data is securely deleted or anonymized when no longer needed for legitimate business purposes.

Your Rights

Under the Malaysian Personal Data Protection Act, you have the following rights:

Access and Correction

You may request access to your personal data and ask us to correct any inaccuracies.

Data Portability

You may request a copy of your personal data in a structured, commonly used format.

Withdrawal of Consent

Where processing is based on consent, you may withdraw consent at any time. This will not affect the lawfulness of processing before withdrawal.

Objection to Processing

You may object to processing based on legitimate interests or for direct marketing purposes.

Erasure

You may request deletion of your personal data, subject to legal retention requirements.

To exercise any of these rights, please contact us at [email protected]. We will respond within 21 days as required by Malaysian law.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are intended for business users and we do not knowingly collect personal data from individuals under 18 years of age. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised "Last Updated" date.

For significant changes, we will provide notice through email or a prominent website notification. Continued use of our services after changes take effect constitutes acceptance of the updated policy.